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Whale Watch Vallarta Terms & Conditions

  1. We reserve the right to substitute any vessel without prior notice.
  2. We reserve the right to cancel any tour without prior notice.
  3. Passengers must be ready at the point of departure fifteen minutes prior to the departure time or risk losing their reservation plus being charged for the tour.
  4. If, in the opinion of the captain, the tour cannot be continued for any reason, then the captain may terminate the tour at any time.
  5. Passengers shall not carry on any alcoholic beverages. In the event of a passenger being required not to embark or to disembark from the vessel under the provisions of this condition, the proprietors, nor the captain shall be under any liability to such passenger of any kind whatsoever.
  6. Reservations are good for the specific date and time chosen only. We reserve the right to grant a credit for the issue of a ticket on another tour but cancellations with less than 48 hours notice that cannot be rescheduled will be charged the full rate. No shows for reservations will be charged at the full rate.
  7. In the event that any specified tour is cancelled, we reserve the right to, at our option either refund the fare (less any fees) or issue a new reservation for another tour.
  8. Whale Watch Vallarta shall not be responsible for any injury to person or damage to property arising out of any tour.
  9. Whale Watch Vallarta is a division of ‘Vallarta Natural Encounters’.

Whale Watch Vallarta Refund Policy

  1. If Whale Watch Vallarta must cancel a trip, nothing will be charged.
  2. Should you elect to cancel with more than 48 hours notice, nothing will be charged.
  3. Should you elect to cancel with less than 48 hours notice or not show up for your reservation in time, your card will be charged for the full tour rate.

Be Prepared – No Refund for Sea Sickness

  1. Don’t let seasickness spoil your day – visit your local Pharmacy or Natural Health Food Store.

Thank you for your understanding, please contact us if you have any questions.. We look forward to meeting you and sharing the beauty of the Whales and Dolphins here in Puerto Vallarta!